FAQs

GENERAL

Shop.Kimnshin is created by Kim & Shin, founders of Kimnshin Photography, seeking to provide an accessible platform for users to shop for basic wedding necessities.

Yes, we are constantly looking out for new vendors to offer to our customers.

PURCHASING & REWARDS

Yes, you can. Your friend has to produce the invoice/invoice number to claim from the respective vendor. You may also contact us to get an gift E-voucher (with no price) after your purchase is completed.

Each purchase is valid for 1 year from the date of purchase.

If you purchase it on 12 Jan 2020, the last day to claim the item or complete the service is 11 Jan 2021.

For every $1, 10 points will be awarded to your account. The points can be accumulated and be used to exchanged for vouchers/rewards under our rewards program, which can be used for future purchases.

PAYMENT & CANCELLATION POLICY

You can cancel your purchase and get full refunds within 30 days of purchase. In this case, you have to send us an email before 30 Jan 2020.

You may cancel your purchase anytime within 30 days from the date of your purchase and you will get 100% of your money back with no questions asked.

Send us an email via this form to cancel.

You will receive the refund within 14 days after the cancellation is confirmed.

100% of the purchased value will be refunded.

Credit cards through our website only.

PHOTOGRAPHY SERVICE

One of the photographers from KIMNSHIN will be assigned to you randomly. Do check out KIMNSHIN’s website for their portfolios.

Unfortunately, you cannot. It depends on the photographer’s availability on your available date.

You can book your photo session anytime within one year of purchase. One month advanced booking is required and weekends slots are limited. Do note that your photoshoot date has to be within one year of purchase.

Yes, you can purchase them through our online gallery after the edited pictures have been uploaded.

We only offer small packages (under 3 hours) through our site. Contact us www.kimnshin.com for our full day pre-wedding and actual day photography packages.

Within 14 days after the photoshoot, you will receive the edited images through an online gallery. You can download the images based on the number of downloadable photos you have purchased.

We would generally prefer weekday and non public holidays because there are lesser crowds and it is better for outdoor photoshoot. There is an additional charge of $100 for photoshoot on public holiday. Bookings on a public holiday is subjected to availability only.

WEDDING STYLING

No. All items are kept low cost due to the elimination of the manpower for the set up. Self collection and delivery charges are available for selected items. Please check the T&C in the individual listing to find out more.

No. All items are kept low cost due to the elimination of the manpower for the set up. Self collection and delivery charges are available for selected items. Please check the T&C in the individual listing to find out more.

Check out the individual listing to find out more information. Collection time and date has to be scheduled with the respective vendor after purchase.

We will send you an email with the details on who to contact for the items.

Yes, for selected items only. Additional fees may apply and payable directly to the vendor. Custom order is not valid for photo table rental service.

Collection is at our studio. You can collect 1 day before your wedding day, and return the next day. Do select your dates on the listing to check available before purchase.

PERSONAL CLASS

We can start the class with 1 person too! It is a personal class for you to learn about basic photography, so time is flexible. Do make an appointment early!

5 pax is the limit because we would like to keep the class small so that each student can get more 1 to 1 interaction with the instructor.

First of all, Shin is very friendly and is very comfortable with 1 to 1 teaching. In fact, you may learn more as the class can be tailored more for your needs. 
Alternatively, you can always enquire about our next group class and you can join the group then!

It will be conducted in our studio.

Not at all. We have students who come in with no camera and are here to learn more about photography first before committing to a new camera. We have cameras here to let you try out too.